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2023 Internships – International Business Vodacom

    Website Vodacom

    Role Purpose

    This role will be responsible for driving the M-Pesa roadmap, and driving strategic and operational alignment with MPA to drive Customer KPIs’.

    Your Responsibilities Will Include

    Drive strategic, product roadmap and operational alignment of the IB opcos with MPA understanding of each market’s position, plans and resources

    Implementation of the standardized M-Pesa operating model across the opcos

    Provide internal and external visibility on M-Pesa; own key IB M-Pesa reporting activities, e.g. IB COO updates, IR supportEngage regional stakeholders and partners to grow the M-Pesa ecosystem across all markets

    Represent M-Pesa from a commercial perspective in internal Compliance and Regulatory forums

    Drive operational efficiency and implement strategies, business processes to continually improve operational efficiency

    Drive the delivery of key M-Pesa initiatives in order to achieve NPS. Revenue, Customer

    continuous improvement based on internal standards and best practices including governance and compliance

    Ensure that customer journey design, product design, experience analysis, channel and segment is integrated to establish optimal customer experience design that is capable of smooth implementation

    Provide the required expertise for facilitating and leading improvement initiatives within the M-pesa business operations through the facilitation of training and knowledge sharing.

    The Ideal Candidate For This Role Will Have

    Must have technical/professional qualifications:

    Minimum Of 8-10 Years Of Work Experience

    Minimum of 5-8 years experience in the telecoms or similar high tech

    Minimum of a Bachelor’s degree in a Commercial or Technical field

    Experience in Financial services/Banking for at least 2 to 3 years at the same level

    Experience in distribution, retail and corporate sales

    Solid & proven experience in Experience developing and managing sales performance

    Must have a proven track record of driving successful business results through sales activities

    Core Competencies, Knowledge, And Experience

    Ability to build strong relationships and credibility with multiple levels, internally and externally

    An effective collaborator who affects operational, customer experience, and commercial improvements

    In-depth knowledge and experience of call center operations and how to achieve high levels of customer experience satisfaction

    Strong business and financial acumen

    Closing date for Applications: 17 January 2023

    The base location for this role is Midrand, Vodacom Campus.

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.

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